Privacy policy

At Alshahama Optics, we take your privacy seriously. This policy explains what personal information we collect when you visit our website or place an order, how we use it, and how we protect it.

Information We Collect

When you interact with our website or place an order, we may collect:

• Contact details — name, email address, phone number, delivery address 

• Order information — products purchased, payment method, transaction history

• Prescription data — if you provide an eye prescription for lens or glasses orders

• Device and browsing data — IP address, browser type, pages visited, time on site (via cookies)

• Communications — any messages you send us via email, WhatsApp, or our contact form

How We Use Your Information

• To process and fulfil your orders

• To contact you about your order, delivery, or any queries

• To verify prescription details for optical products

• To send you updates, promotions, or relevant offers (only if you have opted in)

• To improve our website and customer experience 

• To comply with legal and regulatory requirements in the UAE

 We never sell, rent, or share your personal data with third parties for their own marketing purposes.

Prescription Data 

Any eye prescription information you provide is used solely to prepare your order accurately. This data is handled with extra care and is not shared beyond what is necessary to process your lenses or glasses.

Cookies

Our website uses cookies to improve your browsing experience. You can disable cookies in your browser settings at any time, though some features may not function properly without them.

Data Retention

We retain your personal information for as long as necessary to fulfil your orders and meet our legal obligations. You may request deletion of your data at any time by contacting us.

Your Rights

You have the right to access, correct, or request deletion of your personal data. Contact us at info@alshahama.ae to exercise these rights.

Contact

For any privacy-related concerns, reach us at info@alshahama.ae or visit our store in Sharjah, UAE.